Refund & Cancellation Policy

At EPrint, developed by Printz, we are committed to providing a transparent purchasing experience. This Refund & Cancellation Policy explains how refund requests, subscription cancellations, and software license purchases are handled.

1. 14-Day Refund Policy

Eligible software purchases are covered by a 14-day refund period beginning on the original purchase date. If you are not satisfied with your purchase, you may submit a refund request within this period for review.

2. Refund Eligibility

Refund requests must be submitted within fourteen (14) calendar days from the purchase date. Requests are reviewed in accordance with applicable consumer protection laws, our internal review process, and payment provider requirements.

3. Digital Software Notice

EPrint is a downloadable software application. Following successful payment, software access, download availability, and license activation may become available immediately. By purchasing the software, you acknowledge that digital delivery may begin without delay.

4. Subscription Cancellation

If your selected software license includes recurring billing, you may cancel your subscription at any time before the next renewal date. Once cancelled, your subscription will remain active until the end of the current billing period, after which no further charges will be processed unless you renew your subscription.

5. Refund Processing

Approved refunds are returned to the original payment method used during checkout. Depending on your payment provider or financial institution, refund processing typically requires 5–10 business days.

6. Contact for Refund Requests

If you would like to request a refund, cancel a subscription, or have questions regarding your software license, please contact our support team.

7. Additional Information

Refund requests are evaluated individually and processed in accordance with applicable laws, payment processor policies, and our software licensing terms. Approval of a refund may depend on the specific circumstances of the purchase and the information provided with your request.

8. Policy Updates

Printz reserves the right to update or modify this Refund & Cancellation Policy at any time. Any revisions will be published on this page with an updated revision date.